Frequently Asked Questions
Q: Do I need an appointment to see one of your doctors?
A: Yes, we require patients to make scheduled appointments. However, we realize that nobody wants or expects to wake up with pain or to have an accident, and our goal is to see anybody that needs to see us. If this happens to you, please call.
Q: How much notice do I need to give to cancel an appointment? What if I’m running late?
A: The office requires a 24 hours notice for cancellation of all appointments. If you’re running late, please call the office and let the staff know. We do our best to accommodate our patients, but depending on the doctor’s schedule, some appointments may have to be rescheduled.
Q: I’m a new patient. What should I bring with me when I come for my first appointment?
A: We ask all our patients to bring their insurance card along with a picture ID, a list of current medications, a list of any surgeries and medical problems and a list of your allergies and immunizations. Please arrive 15 minutes early for your appointment to complete new patient documents.
Q. What is the average wait time in the waiting room?
A. We try very hard to be efficient and see our patients promptly. Sometimes patients have emergencies or many concerns to address. We appreciate your patience in these cases. We want to give you the same courteous attention when it is your turn to be examined.
Q. Where do I go to get my labwork?
A. There is a lab drawing station in our office that is affiliated with HealthLab. They do accept most insurances (except BCBS Choice and Coventry). The lab is open during our regular office hours (see above). For any insurances not accepted by HealthLab, there is a lab located near the office at 7411 W. Lake Street.