• All co-payments must be paid at the time of service.
• Insurance cards must be presented at each office visit. If your insurance changes, please notify us before your next visit so we can make the appropriate updates to your record.
• Please be aware that some services may not be covered by your insurance. You will be financially responsible for services not covered as well as deductibles and any co-insurance.
• If you need to cancel an appointment, please call within 24 hours of your scheduled appointment. If you do not cancel within 24 yours, our policy is to charge $50 for missed routine and follow-up appointments and $75 for NEW PATIENT and missed physical examination appointments.
• Medical records copying charge is $35.
• Any questions regarding your billing statements may be directed to our billing personnel

Q: Do I need an appointment to see one of your doctors?

A: Yes, we require patients to make scheduled appointments. However, we realize that nobody wants or expects to wake up with pain or to have an accident, and our goal is to see anybody that needs to see us. If this happens to you, please call.

Q: How much notice do I need to give to cancel an appointment? What if I’m running late?

A: The office requires a 24 hours notice for cancellation of all appointments. If you’re running late, please call the office and let the staff know. We do our best to accommodate our patients, but depending on the doctor’s schedule, some appointments may have to be rescheduled.

Q: I’m a new patient. What should I bring with me when I come for my first appointment?

A: We ask all our patients to bring their insurance card along with a picture ID, a list of current medications, a list of any surgeries and medical problems and a list of your allergies and immunizations. Please arrive 15 minutes early for your appointment to complete new patient documents.

Q. What is the average wait time in the waiting room?

A. We try very hard to be efficient and see our patients promptly. Sometimes patients have emergencies or many concerns to address. We appreciate your patience in these cases. We want to give you the same courteous attention when it is your turn to be examined.

Q. Where do I go to get my labwork?

A. There is a lab drawing station in our office that is affiliated with Quest. They accept most insurances. The lab is open during our regular office hours (see homepage for hours).

Please allow a minimum of three (3) business days for processing of refill requests.
Medication refills will ONLY be addressed during regular business hours. The afterhours call service is for EMERGENCIES only and NOT for refill requests. After hours calls regarding refill requests will not be returned. If our office is closed, please call on the next business day to place your refill request.

Please note that your pharmacy may provide a small supply in case of emergency.

The following guidelines will be followed when processing your refill request:

• There will be NO refills processed on Fridays after 12 pm, weekends or holidays.
• Please allow 3 days minimum for all requests. If you use a Mail Order service, contact us at least 14 days before running out of medication.
• No refills will be processed for prescriptions not initiated by Lake Street Family Physician providers. We will not refill medication prescribed by other providers.
• Some medication refill requests will require a follow up appointment.
• New symptoms and/or events will require an appointment.
• Some medications require Prior Authorizations. Depending on your insurance, this process may involve several steps and can take 14 days or longer. We cannot guarantee that your insurance company will approve the medication. Please check with your insurance company if you have questions regarding coverage.

If you have questions regarding your medication, please schedule an appointment to discuss with your provider.